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General

Who do I contact for technical support?

Please e-mail customerservice@kriteachings.org for all technical-related questions. A representative will respond to your question within 24 hours.

How often do you add content?

Content is added to our e-book program on a regular basis. If you don't see the title you're looking for now, it may be available soon, so stay tuned. You can also email us with your requests.

How do I change my password?

Click on the "Change Password" link at the top of the page.

How do I log into my account?

Click on the "Login" link on the top right of the e-bookstore home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account.

 

How soon am I charged for my purchase?

A charge will immediately appear on your credit card statement under the name "Sheridan Books".

Online eBook

How do I access my Online eBook?

Log in and navigate to your My eLibrary to select the eBook you would like to read. Select ‘Read Now’ to open your eBook.

What features come with my eBook?
  • Fast, easy navigation
  • Linked Table of Contents and bookmarking
  • Note taking
  • Highlighting of text, graphs, and images
  • Keyword search within text and notes
  • Note and bookmark organizer
  • Built-in dictionary
  • Flashcard creation
  • Personalized study guide
  • Collaboration and note sharing
What are the advantages to a web browser platform?

Our online reader provides a consistent design and experience across all browsers and devices, allowing you to focus on your eBook instead of learning the platform or downloading software.

Are my eBooks available without an Internet connection?

YES, the online reader offers an offline function where users can select a page range to cache within their browser for when wifi is not available. This eBook is not a downloadable file. 

How do I print my Online eBook?

For the best results, please use Chrome.

Step 1: Log in and select the eBook you would like to print from your My eLibrary. Select ‘Read now’.

Step 2: Select ‘Print’ from the main menu.

Step 3: Select the page range you would like to print.

Step 4: Select ‘print’ in the bottom right corner.

Step 5: Select ‘Download’.

Step 6: Select ‘Download’ again.

The copyrighted file will become available to print.

 

What types of devices can I use to access my Online eBook?

Our online reader allows you to access your materials on any Internet-enabled device including tablets, smartphones, desktops, and laptops. Offline access is available, but no downloads are required!

Is printing allowed?

Yes, our online reader offers a printing function where users can print 20% of the book in entire sections.

How do I access Offline mode?

Note: You must have an Internet connection to activate Offline mode. Clearing your browser cache may disrupt the Offline functionality. For the best results, please use Chrome.

Step 1: Log in and navigate to your My eLibrary to select the eBook you would like to view in Offline mode. Select ‘Read Now’ to open your eBook.

Step 2: Select ‘Offline’ from the main menu.

Step 3: Select the content you want to access offline.

Step 4: Select Download Now.

Step 5: Copy and paste the link into a new tab or refresh the page to enable offline mode.

Step 6: Bookmark the page to be used at a later date offline. Note: the offiline pages are only available for 10 days at a time.

 

Can I log in to two devices at one time to access my eBook or digital content?

No, you can only view your content on one device at a time because this file type is protected. The online eBook format is for single-users only.

Online eBook: Our Online eBook option allows you to access your content anywhere, anytime, and on all of your favorite devices, with no software to download! Our browser-based eReader means that you can access your eBook on any Internet-enabled device by simply clicking "Read now" from your My eLibrary. Once you have access to the eBook, you may choose to read it offline for ten days at a time. See the Online eBook section on the FAQ tab for additional information.